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Documents

• Customer Satisfaction (CSAT) emails

  Customer satisfaction (CSAT) emails are sent to ensure our developer partners are providing quality support on the WooCommerce Marketplace. Getting a CSAT email A CSAT email will be sent to you 7 days after you submit a support ticket.  The sender will be WooCommerce with an email subject line Support Ticket Feedback. Submitting a CSAT […]

• Download a WooCommerce.com PDF Invoice

  Once you place an order on WooCommerce.com, an email with the details of that order will be sent to you. Download the Invoice If you need the invoice in PDF, you can get this from your WooCommerce.com account. 1/ Go to: WooCommerce.com > My account > Orders. 2/ Find the order you want the invoice […]

• Feature Request Portal

  Feature requests allow merchants to communicate what would make products on the WooCommerce.com Marketplace more valuable to address business needs. Merchants may also vote on features to help quantify demand and influence prioritization from product teams. If you have questions before purchasing, or a product isn’t performing as desired, reach out to us for further […]

• Managing WooCommerce.com Subscriptions

  Thanks for purchasing a product from WooCommerce.com! This document will help you learn how to manage subscriptions for Woo Marketplace products. What are WooCommerce.com Subscriptions? Each extension or theme purchase from our site is a yearly subscription which you can view and manage under the My Subscriptions section of your WooCommerce.com account dashboard. From here […]

• Overview of Marketplace Developers

  On WooCommerce.com, we sell extensions that add niche, complex or unique functionality to power up WooCommerce stores. These extensions are either made by the WooCommerce team or by trusted Marketplace Developers, who create, maintain and support their products. Marketplace Developer responsibilities Marketplace Developers, sometimes called Marketplace Vendors, are individuals or companies who sell products on […]

• Privacy and the WooCommerce Marketplace

  When a WooCommerce site uses an extension offered on WooCommerce.com, they may be: Collecting additional personal data, such as city and zip code to calculate shipping rates Sharing data with external services, such as billing address to process a payment This documentation describes what data may be collected and shared about your customers when you […]

• Privacy considerations when using official Shipping extensions

  To take advantage of the real-time shipping rates, fulfill orders and track shipments, certain information about you and your customer (as it relates to shipping), shopping carts, orders, and the configuration of your site will be passed to the respective mailing service. We recommend that store owners disclose that they are sharing information with shipping […]

• Ratings and Reviews

  Reviews for products in the WooCommerce.com Marketplace enable us to better inform customers about our products and services, and help with purchasing decisions. They also give customers a chance to pass on feedback to support and product development teams. Customers who purchase a product on WooCommerce.com can leave a star rating from one to five, […]

• Switching languages on WooCommerce.com

  By default, WooCommerce.com is available in English. Some of the content on WooCommerce.com is translated. We support translation into the following languages: You can check to see if the page you’re viewing is offered in a different language by reviewing the top header menu. If a language is listed there. Clicking it will open a […]

• Try WooCommerce Extensions Before You Buy

  You can try selected WooCommerce extensions via a free trial, for 30 days, on an automatically-created personal demo site. WooCommerce free trial extensions Individual demos are currently available for the following extensions: All our extensions are also available under our 30-day Money Back Guarantee for you to try on your own site. Requirements How to […]