Antifraud – Troubleshooting

1. How to debug the Antifraud Plugin?

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Debugging the antifraud plugin is straightforward.

To debug the Antifraud plugin enable the debugging setting on the General Settings Page. Once you enable and save this setting you will see the section now has files. Download the CSV which will contain the order information. Attach this and share this with support along with a summary of your issue.

2. How to disable a rule?

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Most rules have a toggle option to enable/disable the rule. You can set any risk weight to “0” to disable it.

3. Help – I’m not receiving the administrator notifications email.

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Not receiving the administrator’s email can have multiple causes.

• Verify in WordPress default settings that the admin email address is entered correctly
• Check your SPAM folder to ensure the message was not filtered

If neither, contact your host to check if your website is allowed to send the email.

4. Upgrading / Downgrading the Plugin – How can I update the plugin version without clearing the plugin settings? 

We always recommend taking a backup of your site when updating or downgrading any plugin. Many free plugins allow this or your hosting provider can also help you. For more specific information please reach out to OPMC.

Additionally, as specified in WooCommerce best practices, we always recommend that plugin updates are completed on a staging/testing site. This prevents any loss of data or issues when working with your live site.

With that said, the settings should not be cleared when updating the plugin to a newer or older version.

Please test this on your staging/testing site first, OPMC understands this can be frustrating when plugin settings/configurations are clear, however, we take no responsibility and recommend testing this first on your staging/testing site.

5. When orders are declined by our payment gateway will the plugin notify the site Admin?

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We don’t have a way to notify admin if there are declined payments through your payment gateway if this is not hosted on your site. The plugin will only notify you if the order was declined by the Anti Fraud plugin. 

To enable this use the following:

Under the Email Alerts setting of the Anti Fraud plugin,  you have the option to have a notification when the fraud score is higher on a set score.

This setting will trigger an email to the Store Admin if the score is higher than the Email Notification Score. You can also add an email address to notify.

6. Manually checking Fraud Risk on old orders

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Orders that were placed before installing the Anti-Fraud extension can be manually checked by opening the order and clicking the Calculate Fraud Risk button in the Fraud Risk meta box.

The ‘Calculate Fraud Risk’ button.

7. How do I enable 3D Secure? I want to use 3DS, can the Antifraud Plugin implement this?

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This is not a feature of the plugin.

For extra fraud protection, 3D Secure (3DS) requires customers to complete an additional verification step with the card issuer when paying.

3D Secure is a form of 2FA during Payment Processing, and would typically be set up at the payment gateway side.

Please contact your payment provider to enable this for you.