- Navigate to Plugins > Add New.
- Click the Upload Plugin button at the top of the screen.
- Upload the ‘experience-feedback-for-woocommerce.zip’ file you’ve downloaded from WooCommerce.com
- Click the Install Now button.
- The installation is done
More info on Using Plugins.
The plugin provides valuable insights, enables continuous improvement, enhances user satisfaction, and contributes to the long-term success of a website by collecting feedback, and meeting user needs and expectations.
The plugin settings are located on WooCommerce → Settings → Experience Feedback page:
There are three options in this section you can control:
You can modify (or translate into your language) the label for each rating grade. The label shows for users when they’re choosing a rating for feedback:
The rating labels are also widely used on the administrative side:
In the same way, as you can choose what icons show in the feedback popup for users, you can choose what icons will be used in the feedback and analytics pages on the administrative side.
Enable or disable the analytics page (Analytics -> Feedbacks)
You can collect feedback right after users add a product to the cart. Add-to-cart feedback can be used for products with complicated adding-to-cart forms. How will you know that the product is convenient without feedback?
The plugin will show the average satisfaction score for each product that collects this type of feedback:
Collecting feedback after a user places an order is valuable because it helps improve user experience, enhance products/services, identify and resolve issues, and monitor satisfactionIt’s a way to show customers that their opinions matter and can lead to long-term success for businesses.
Similar to the add-to-cart feedback, every order that collected this feedback will show the feedback on the order page:
Both feedback popups have the following list of options:
Enable or disable feedback on the global level
The plugin will collect feedback only from logged-in users.
The plugin will ask for feedback only once or once per product for add-to-cart feedback. This means, that if a particular user leaves feedback, they will not be asked for it again.
You can enable feedback only for specific product categories or specific products.
Product categories you can select directly on the settings page. If you want to select specific products, you need to check the appropriate checkbox on the edit product page:
Feedback popup designs can be controlled over WordPress customizer. You can find a link to it in the settings:
Both feedback have a separate design even though they have the same customizer options:
You can enable or disable some ratings to not display them in the feedback popup.
You can control the title of the popup
Adjust the popup description.
Choose from 8 packs of different styled icons.
Adjust the text that will be shown to users when they send feedback
Adjust the placeholder of the message input.
Set how wide the popup will be.
Adjust the popup shadow size.
The popup can be placed on the left or right side.
All collected feedback is stored in WooCommerce -> Feedbacks page. Here you can delete, sort, and filter them.
When users leave feedback, you will be notified by a badge next to the feedback page with an unread feedback count:
New feedback will also have a green background to put you on to them.
The Analytics page (Analytics -> Feedbacks) is similar to the feedbacks page but provides graphics, date filters, and reactive usage.
The page is based on WooCommerce analytics elements, so the interface is familiar to any WooCommerce user:
You can read more about WooCommerce analytics pages here.