Zendesk Ticket Manager Documentation

Zendesk Ticket Manager Documentation will help you install and configure the plugin on your WooCommerce Store

1. Download the .zip file from your WooCommerce account.
2. Go to: WordPress Admin > Plugins > Add New and Upload Plugin with the file you downloaded with Choose File.
3. Install Now and Activate the extension.

To set up your store with Zendesk Ticket Manager:

1. Go to WooCommerce > Settings > MorfDev Zendesk.
2. Place correct settings:
   • Zendesk Domain – domain name of your Zendesk Support account.
   • Agent Email Address – email uses for authorization to your Zendesk Support account. This agent should have access to create and view tickets.
   • Agent Token – string can be generated on your Zendesk Support account. Go to Admin Center > Apps and Integration > APIs > Zendesk API. Then generate API Token for the plugin directly.
   • Zendesk order number field ID – you can use custom field of Zendesk to connect a ticket with order number of WooCommerce store. So ticket can not be associated with order without this field or when this field is empty.
3. Save settings.

For customer: login to your customer account. Then you will see “My tickets” tab in the account page.

For admin: go to a order page. You will see “Order ticket list” block on the order page.

Q: I don’t see an “Order ticket list” block on the order page.

A: Check the “Zendesk order number field ID” setting. Any order can be associated with a ticket only when a ticket has a field with the order number value. Therefore, when the setting is empty, the block will not appear.

Q: I want to test the plugin and create a ticket on a customer account however I am unable to create a ticket.

A: Check your customer account role. The plugin works only with the “customer” role. As a result, other roles (like “Administrator”) cannot create tickets from the customer account page.