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  2. Zendesk Ticket Manager Documentation

Zendesk Ticket Manager Documentation

Zendesk Ticket Manager Documentation will help you install and configure the plugin on your WooCommerce Store

How to install Zendesk Ticket Manager

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  1. Download the .zip file from your WooCommerce account.
  2. Go toWordPress Admin > Plugins > Add New and Upload Plugin with the file you downloaded with Choose File.
  3. Install Now and Activate the extension.

Setup and Configuration

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To set up your store with Zendesk Ticket Manager:

  1. Go to WooCommerce > Settings > MorfDev Zendesk.
  2. Place correct settings:
    • Zendesk Domain – domain name of your Zendesk Support account.
    • Agent Email Address – email uses for authorization to your Zendesk Support account. This agent should have access to create and view tickets.
    • Agent Token – string can be generated on your Zendesk Support account. Go to Admin Center > Apps and Integration > APIs > Zendesk API. Then generate API Token for the plugin directly.
    • Zendesk order number field ID – you can use custom field of Zendesk to connect a ticket with order number of WooCommerce store. So ticket can not be associated with order without this field or when this field is empty.
  3. Save settings.


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For customer: login to your customer account. Then you will see “My tickets” tab in the account page.

Zendesk Ticket Manager for WooCommerce - account view

For admin: go to a order page. You will see “Order ticket list” block on the order page.

Zendesk Ticket Manager for WooCommerce - admin order ticket list

Zendesk Ticket Manager FAQ

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Q: I don’t see an “Order ticket list” block on the order page.

A: Check the “Zendesk order number field ID” setting. Any order can be associated with a ticket only when a ticket has a field with the order number value. Therefore, when the setting is empty, the block will not appear.

Q: I want to test the plugin and create a ticket on a customer account however I am unable to create a ticket.

A: Check your customer account role. The plugin works only with the “customer” role. As a result, other roles (like “Administrator”) cannot create tickets from the customer account page.