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  2. MYOB Integration

MYOB Integration

MYOB is a powerful accounting suite which is used by businesses all around the world. With the help of our plugin, you can easily connect your WooCommerce’s store to MYOB AccountRight.


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  1. Download the .zip file from your WooCommerce account.
  2. Go to: WordPress Admin > Plugins > Add New and Upload Plugin with the file you downloaded with Choose File.
  3. Install Now and Activate the plugin.

Accessing the plugin’s settings:

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Upon activating the plugin for the first time, there should be a yellow notice along the top of your screen. Click the link to access the plugin’s settings.

MYOB banner

Alternatively, you can access the settings using the method below:

  1. In your WordPress admin page, navigate to WooCommerce > Settings 
  2. Click the Integration>MYOB AccountRight tab along the top of the screen.


Downloading MYOB AccountRight and creating an account:

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If you already have a my.myob account set up, feel free to skip this step. 

  1. Aussies click here and Kiwis click here, to sign up and activate your free trial.
  2. Upon activating your MYOB account, a serial number will be sent to your email address. The email will also include links for downloading MYOB AccountRight.
  3. Go to my.myob.com and select New Zealand or Australia for your country.
  4. You will be asked for the serial number provided in the email sent to you. Enter it into this form along with your other details.
  5. Install the application on your computer using the link given in the email.


Linking your website to MYOB AccountRight

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To connect your website with MYOB AccountRight software, you must have an existing account. If not, you will need to follow the steps mentioned here.

  •  To integrate MYOB, navigate to WordPress Admin>WooCommerce>Settings
  • Click on Integration>MYOB AccountRight.
  • Click Validate Access button to authorise the connection between WordPress and MYOB.

Validate Access to MYOB


  • You’ll be redirected and requested to authenticate your WooCommerce website. Click on the link to authenticate.

  • You will be redirected to MYOB sign in page. Enter your credentials and click Sign in 

MYOB sign in

  • Authentication successful message will appear. Now, click on Return to plugin Page for further settings of your MYOB Accountright integration. 

  • On Return, you’ll see company files loaded from your MYOB AccountRight to your WooCommerce MYOB AccountRight Integration page. Save changes and go to next step.


Admin Page Settings

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Company File Username and Password

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Enter your Company file username and password to connect your store via your account and click save changes at the bottom of plugin tab. 

Note: Don’t put any password in company file password if you haven’t had set it. Keep it blank.

Reload Accounts List

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Load account lists by clicking Reload Account List. You can click button anytime when needed to reload accounts again.

Company File

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If you have multiple company files, you can select the one you wish to use for this instance of WooCommerce using pulldown menu.

Customer ID Prefix

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When a new  registered WooCommerce customer is synced in MYOB, the plugin will create the customer record in the accounting system.   In order to distinguish between customers from your WooCommerce site and customers who are from other channels, a prefix is added to the WooCommerce Customers’ “Card ID” in order to generate a unique ID in MYOB.

By default, the prefix is WOO-, so for example, a customer with user id number 4 in WooCommerce will have a Card ID of WOO-4 in MYOB.

Guest Customer Display ID

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WooCommerce allows users to purchase either as a registered user or as a guest.   In MYOB however, all invoices need to be associated with a Customer.  As a merchant, you can decide to either create new customer records for each guest purchase or use a single customer record for all guest purchases.

If you enter an ID in this field, all guest purchases on WooCommerce will be assigned to that customer in MYOB.   For example, you can create a Customer in MYOB called “Online Purchases” with the Display ID “ONLINE”.   All guest purchases will be assigned to this new “ONLINE” customer record in MYOB.

If you enter data in this field but do not create a customer record in MYOB, the plugin will create a guest account with the given Display ID in MYOB, with the name “Guest Guest”.

Invoice Display ID Prefix (required option)

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In order to distinguish between online WooCommerce sales and other channel sales, a prefix is added to the order number in WooCommerce in order to generate a unique order number in MYOB.

By default, this prefix is set to “WOO-”.

invoice display id prefix for MYOB invoices

For example, if for order 112 in WooCommerce, the corresponding invoice in MYOB will be WOO-112.

Sync Period

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Select number of days to let this plugin periodically sync to your myob AccountRight automatically.

General Ledger Accounts and Tax Accounts

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The specific accounts where financial transactions are posted are managed entirely by MYOB. However, if a product has been created in WooCommerce, but cannot be found in MYOB, a new product record will automatically be created in MYOB.  In that case, the chosen accounts will be stored with that product.

Important:  This is only used when the plugin in the MYOB system initially creates a product.  To change any account, go into MYOB and update.   The plugin will not update accounts on existing products or override account settings in MYOB.

Income Account

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This is the account where income is booked. Select the default income account to use for new products created by the plugin automatically in MYOB if they do not already exist. This setting will be ignored for products already in MYOB and instead the chosen income account in MYOB will be used.

Default myob Invoice Type

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If there are multiple types of MYOB product types within an order (Items, Service, Professional), then a MYOB invoice of this type will be created.

Cost of Sales

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This is the account where cost of sales are booked. Select the default income account to use for new products created by the plugin automatically if they do not exist in MYOB already.
Cost of sales account is only used for “inventoried” items.

Asset Account

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This is the account where inventory values are booked. Select the default asset account to use for new products created by the plugin automatically. If they do not exist in MYOB already, asset account is only used for “inventoried” items. Please ensure that the account selected is registered as a bank account in MYOB.

Default Tax Code for New Products

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This is the tax code for purchase of new products. Select the default tax code to use for new products that is created by the plugin automatically in MYOB if they do not exist. This setting will be ignored for products already in MYOB and instead the chosen income account in MYOB will be used.

Default Tax Code for Line Items

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Select the default MYOB tax code to use for line items with an unrecognized tax code. If a line item appears with an unrecognised tax code, then the one selected in this dropdown menu will be used for that item.

Freight Tax Code

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This is the tax code for any freight charges associated with the purchase of the item. Select the default tax code for freight charges, which will be used independent of any settings in MYOB.

Job Code

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Select the default job number of the job you want your orders to be assigned to in myob.

Sync Product Button

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Click this button to download the inventory counts from MYOB and update them in WooCommerce.   This can take a few minutes to complete depending on the number of products you have configured.


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Allow myob to Set the Invoice Number

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If you want to allow myob to set the invoice number rather than passing WooCommerce order number check this option.

Create Product in myob if not Found

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Myob will create product if it doesn’t exist in its inventory by checking this option.


Save Guests in myob Based on their email or User Id

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Creates a myob customer file for guest users in WooCommerce based off their email. However, user ID will be selected instead if email is already taken.

Create Closed Invoices

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If selected, invoices created by WooCommerce will be closed, otherwise they will remain open. If orders are set to be created instead of invoices, this setting will be overridden regardless of selection.

Note: a bank account (in asset accounts) must be selected to create closed invoices. 

Create Orders Instead of Invoices

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If checked, an myob order will be created instead of an myob invoice for WooCommerce purchases.

Create Orders when on-Hold

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Select “create orders when on-hold” if you want to create orders in myob even with on-hold status in WooCommerce 

Set myob Default Customer Designation

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If selected the default designation of the customer will be selected in myob. Uncheck if you want to select the designation of the customer to “Company” if they write a company name while checking out in your Woo store.



Enable Debug Logging

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This checkbox enables extended logging in the case you are having trouble connecting to MYOB. This will have information valuable to Web Developers but can quickly fill your hard drive with detailed information on each transaction.



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How could I troubleshoot myob error 400?

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If you are encountering myob invoice creation error 400 see the below mentioned table to troubleshoot: 




Name => ValidationError
Message => CommonRules_StringRequired
AdditionalDetails => ItemNumber:(Item)
ErrorCode => 1000
Severity => Error

You haven’t set valid “SKU” and “stock quantity”. For creating a new Item in MYOB, both values are required

Update products with valid “SKU” and “stock quantity”.

Name => InvalidTaxCode
Message => Cannot use ‘Import Duty’ or ‘Input Taxed’ code on Sales
AdditionalDetails => Lines[0].TaxCode.UID
ErrorCode => 32002
Severity => Error

“Default Tax Code for New Products” option under WooCommerce >Settings >MYOB AccountRight is not set correctly.

Change the default setting option “Default Tax Code for New Products” value.

“Name”: “SerializationError”
“Message”: null
“Error converting value {null} to type ‘System.Guid’. Path ‘Lines[0].Item.UID’, line 1, position 454.”,
“ErrorCode”: 50,
“Severity”: “Error”,
“LearnMore”: null

Ordered items are not found in the MYOB dashboard and under WooCommerce >Settings > MYOB AccountRight  “Create Product in MYOB if Not Found” option is disabled.

Enable “Create Product in MYOB if Not Found”. 

Why am I getting this error: The MYOB request returned a 404 and this message “The Company File version is not supported.”?

With this kind of error, we suggest that you upgrade your MYOB AccountRight Company file

Please see MYOB’s downloads page to download and install the latest version of AccountRight.


Invoices not syncing- How do I re-sync my products?

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Clicking the Sync Product button would resync the products, which can be found under the MYOB settings page in WooCommece  > Settings > IntegrationsMYOB Integrations.  


How are Customers Synchronised?

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A customer record is maintained in both WooCommerce and MYOB.   The customer “Display ID” is used to identify a customer in both systems.   The display ID is a combination of the WooCommerce customer ID (a number) and a prefix, chosen by you.

Customer is in WooCommerce but not in MYOB

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In the case where a customer record is in WooCommerce but could not be found in MYOB, the plugin will automatically create the customer record in MYOB.

Customer is a Guest in WooCommerce

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For purchases by guests in WooCommerce, there are two options.   The first is to assign all purchases made by guests to a specified “guest customer” record in MYOB.  The actual purchaser name will appear in the Memo field for the invoice in MYOB.

The second option is to have a new customer record created for each guest purchase in WooCommerce.

These are controlled by the Guest Customer Display ID option on the admin screen.

Note: If a customer updates their address or other information in WooCommerce, it is not automatically updated on MYOB.

How are products synchronised?

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Products are synchronised by matching the SKU field in WooCommerce and the Item Number field in MYOB. 

Important:  If the SKU is not set in WooCommerce, the orders will not appear in MYOB.

Normally, you should create products in MYOB first, then create a matching product in WooCommerce with a SKU that matches the Item Number in MYOB.   However, if you forget to do this, the plugin will automatically create a product record in MYOB the first time a customer attempts to purchase the item.

When a customer purchases an item on WooCommerce, the total available product is adjusted on both WooCommerce and MYOB.   Because you may be selling products via other channels, or you may have to adjust inventory due to losses or other reasons, these two counters can occasionally get out of sync.

When you click the “Sync Product” button on the admin screen, the plugin will download a list of all products on MYOB and update any corresponding products on WooCommerce with the latest quantity information.

In all cases, MYOB is expected to be the “official” count of available inventory. Because adding new inventory randomly from WooCommerce will impact your inventory valuation, inventory counts are always “one way” from MYOB to WooCommerce.

Inventoried vs. Non-Inventoried Products

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When you create a product in WooCommerce, you have an option to “Manage Stock?”.   If this is a product you wish to sync inventory numbers for, you MUST enable this setting.

This is particularly important if you do not create the MYOB product entry first.  In this case, the plugin will create a product record in MYOB when the first customer purchases the item.   This will be produced as a “non-inventoried” item in MYOB. 

Note: MYOB does not allow you to move a product from “non-inventoried” to “inventoried”.


Does the MYOB Plugin support backorders? At the moment, we do not have support for MYOB Backorders. 
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