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Documents

• Is WooPayments compatible with High-Performance Order Storage?

  High-performance order storage (often abbreviated to “HPOS”) is a scalable, reliable way of storing data in a WooCommerce site’s database. HPOS was previously known as “custom order tables” during the early stages of development. As of version 5.5.0, WooPayments is compatible with high-performance order storage and will function normally with HPOS enabled.

• Managing Money with WooPayments

  Spanish version of this page |  Aquí puedes encontrar la versión en español de esta página Although WooPayments makes charging your customers as easy as possible, it’s still helpful to be familiar with the various ways in which money can move through your site and your account. This document explains how WooPayments presents information to […]

• Preventing Disputes with WooPayments

  A dispute is when a customer contests a payment made with their card. Handling disputes from customers can be one of the most unpleasant parts of running a business. The best way to avoid that unpleasantness is to stop disputes from occurring in the first place. There are a number of tactics you can use […]

• Stripe Capital FAQ

  WooCommerce has partnered with Stripe to offer eligible businesses access to fast, flexible financing through the Stripe Capital program. Through this partnership, WooCommerce can connect you with Stripe Capital to offer small business loans originated by Celtic Bank. Stripe helps WooCommerce identify merchants using WooPayments who may be eligible for these loans, so be on […]

• Switching to WooPayments from another payment gateway

  If you would like to stop using your existing payment gateway and switch to WooPayments instead, this document describes how to do that with as little disruption as possible to your site and your customers. Install and sign up for WooPayments First, install and sign up for WooPayments as shown in our Startup Guide. After […]

• Translations (Localization)

  When you install or update WooPayments, WordPress will automatically look for a translation file in your language and download it. Having said that, we have not yet translated WooPayments into every language. Here are the languages we support: The sections below explain how to translate WooPayments strings into your own language if that does not […]

• What are the fees for WooPayments?

  The open-source WooPayments software is available for free, and there are no fees associated with signing up for a WooPayments account. Instead, WooPayments uses a “pay-as-you-go” pricing model. In other words, when a customer’s payment is successfully captured on your site via WooPayments, our fees are deducted directly from that payment before it is paid […]

• What businesses and products are prohibited or restricted on WooPayments?

  Due to restrictions put in place by card networks, our payment processors, and their financial service providers, some business types and product types are not allowed to transact using WooPayments. Those include, but are not limited to: The full list of prohibited and restricted businesses can be found here. By signing up to use WooPayments, […]

• What currencies can I accept with WooPayments?

  WooPayments supports selling in multiple currencies. The full list of available currencies is shown below. Currencies marked with an asterisk (*) are not supported by American Express. Minimum charge amounts We enforce a minimum amount when creating a charge to ensure that you don’t lose money due to our fees. The minimum amount you can […]

• What currency is used to determine fees in a transaction with WooPayments?

  If the currency in which the customer paid matches the currency of any bank account you have on file, the fees are charged in the customer currency. The fixed portion of the base fee is converted to the customer currency before being added the rest of the fees. If the currency in which the customer […]