Accepting Google Pay with WooPayments

WooPayments provides your store with Google Pay, which makes it easier for customers to checkout quickly using their saved Google account details.

This document describes how to set up, test, and troubleshoot the Google Pay feature in WooPayments.

Google Pay button in the WooCommerce cart

NOTE: Google Pay is available for all countries supported by WooPayments, but Google Pay will only appear for customers who are logged into their Google account via their browser and have a payment method added to their Google account.

Setting up Google Pay via WooPayments

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To enable Google Pay:

  1. Go to Payments > Settings in your site’s dashboard.
  2. Navigate to the Express Checkouts section.
  3. Check the box for Apple Pay / Google Pay.
  4. Scroll to the bottom of the page.
  5. Click Save Changes.

These steps will communicate to our payment partners and Google that your site is ready to accept payments via Google Pay.

NOTE: Google Pay and Apple Pay must be enabled together.

Customizing the Google Pay experience

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When Google Pay is enabled, the Google Pay button can appear in three places on your site:

  • The Checkout page.
  • The Cart page.
  • Individual product pages.

You can customize which of these locations show the Google Pay button. To specify which pages you’d like to display the Google Pay button:

  1. Navigate to Payments > Settings.
  2. Select the Customize link for Apple Pay / Google Pay in the Express Checkouts section.

When customizing the Google Pay settings, you can change:

  • Where the Google Pay button shows up.
  • The text of the Google Pay button itself.
  • The size and color scheme of the Google Pay button.

Purchasing via Google Pay

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By checking out with Google Pay, customers skip the regular checkout process. All of the customer’s information is handled using the Google Pay interface, where customers can select their:

  • Billing details
  • Payment method
  • Shipping address, if applicable

Once the transaction is authorized, WooPayments processes the transaction and redirects the customer to your site’s thank you page.

Testing Google Pay via WooPayments

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NOTE: There is a known issue where Google Pay does not use the correct credentials when test mode is enabled. As a result, testing Google Pay via WooPayments is not working as expected and will be unavailable to most merchants.

As of 7 November 2023, we are still working with our payment partners to resolve this issue. We will update this document regularly with new information as it becomes available, but this GitHub issue is the best place to find the most up-to-date progress on our efforts.

In the meantime, the best way to test Google Pay is to create a separate WooPayments account via sandbox mode.

To place test orders using Google Pay:

  1. Enable test mode, if it’s not already.
  2. Add a test card to your browser’s payment methods.
    • In the Google Chrome browser, this can be done at this URL: chrome://settings/payments
  3. Select the Google Pay button.
  4. Confirm the purchase using your preferred test details.

Your test order will be visible in the dashboard after it is completed.

Feature and product compatibility of Google Pay

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You can read more about the compatibility of Google Pay here.

Troubleshooting Google Pay

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Before troubleshooting Google Pay, first ensure that you have Log Error Messages enabled under Payments > Settings > Advanced settings. This lets you see any error messages from WooPayments under WooCommerce > Status > Logs, which could potentially be useful if you need to contact our support staff.

Google Pay button does not appear

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To ensure there isn’t a problem with your browser and device combination, try using the Google Pay button on another website. You can try this demo, for example.

  • If Google Pay does not appear on another site, there is likely not an issue with WooPayments itself.
  • If Google Pay does appear on that demo, but not on your WooPayments store, this can happen for several reasons. To try to remedy the issue, please make sure:
    1. Ensure the Apple Pay / Google Pay setting is enabled under Payments > Settings.
    2. Confirm your site is served over HTTPS.
    3. Verify you’re testing while logged into your Google account.
    4. Double-check that you have a payment method added to your Google account
    5. Ensure one of the following combinations of settings are configured in WooCommerce > Settings > Accounts & Privacy:
      • Allow customers to place orders without an account is enabled.
      • Both Allow customers to create an account during checkout and When creating an account, send the new user a link to set their password are enabled.

Google Pay button doesn’t appear in a specific location

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If the Google Pay button is missing from only some locations, but not others — like the product page — this can happen because:

  • The product may not be compatible with express checkouts.
  • Your theme may not support the necessary WooCommerce hooks, which are needed for Google Pay to show up.

Apple Pay appears instead

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If you were expecting Google Pay to appear on your mobile device but see an Apple Pay button instead, this may be due to a change on Apple’s part.

iPhones running iOS 16 or later can now display Apple Pay in browsers other than Safari. As a result, you might see Apple Pay appear in some places where Google Pay would’ve previously be shown.

Unfortunately, there’s no way to revert to the old behavior.

Other issues

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If you experience any other issues with Google Pay, please take the following steps:

  1. Enable test mode and logging under Payments > Settings > Advanced settings.
  2. Place a test Google Pay transaction.
  3. Review the logs under WooCommerce > Status > Logs.
  4. Contact support and provide the logs for review.