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Get help with WooCommerce.com. Unsure of how to get support, handle options in your WooCommerce.com My Account area, request a refund, or something else? Take a look through the linked pages below.


  • Download a WooCommerce.com PDF Invoice

    Once you place an order on WooCommerce.com, an email with the details of that order will be sent to you. Download the Invoice If you need the invoice in PDF, you can get this from your WooCommerce.com account. 1/ Go to: WooCommerce.com > My account > Orders. 2/ Find the order you want the invoice […]

  • Log into WooCommerce.com with WordPress.com

    Use WordPress.com to log into WooCommerce.com. Connect and access both sites and accounts with one login/password. Existing WooCommerce.com users Already logged into WordPress.com If you have a WooCommerce.com account and are already logged into WordPress.com: Go to My Account at WooCommerce.com at: woocommerce.com/my-account/. Authorize WooCommerce.com to use your WordPress.com account to log into WooCommerce.com when prompted. Approve. Select […]

  • Managing WooCommerce.com Subscriptions

    Thanks for purchasing a product from WooCommerce.com! Each purchase from our site is a yearly subscription which you can view and manage under the My Subscriptions section of your WooCommerce.com account dashboard. From here you can install a purchase on your site, which you can then activate for support & updates. You can also transfer […]

  • Overview of Marketplace Developers

    On WooCommerce.com, we sell extensions that add niche, complex or unique functionality to power up WooCommerce stores. These extensions are either made by the WooCommerce team or by trusted Marketplace Developers, who create, maintain and support their products. Marketplace Developer responsibilities Marketplace Developers, sometimes called Marketplace Vendors, are individuals or companies who sell products on […]

  • Privacy and the WooCommerce Marketplace

    When a WooCommerce site uses an extension offered on WooCommerce.com, they may be: Collecting additional personal data, such as city and zip code to calculate shipping rates Sharing data with external services, such as billing address to process a payment This documentation describes what data may be collected and shared about your customers when you […]

  • Privacy considerations when using official Payments extensions

    If you choose to accept payments through a gateway like Stripe or PayPal, some of your — and your customers’ — data will be passed to the respective third party, including information required to process or support the payment, such as the purchase total and your customer’s billing information. We recommend that store owners disclose […]

  • Privacy considerations when using official Shipping extensions

    To take advantage of the real-time shipping rates, fulfill orders and track shipments, certain information about you and your customer (as it relates to shipping), shopping carts, orders, and the configuration of your site will be passed to the respective mailing service. We recommend that store owners disclose that they are sharing information with shipping […]

  • Ratings and Reviews

    Reviews on the WooCommerce.com marketplace enable us to better inform customers about our products and services, and help with purchasing decisions. They also give customers a chance to pass feedback to our support and product development teams. Customers who buy a product on WooCommerce.com can leave a rating from one to five stars and a […]

  • Request a Refund

    To request a refund within 30 days of your purchase follow the steps below: Go to: WooCommerce.com > My Account > Tickets > New Ticket. Choose My Account as the category. Select the Order you wish to get a refund for* If you want a refund for a part of the order, please name the products […]

  • Transferring WooCommerce.com subscriptions

    Transferring subscriptions between WooCommerce.com accounts would be applicable to and solve the following scenarios: Consolidating purchases across multiple WooCommerce.com accounts Handing over a site to a client once site/store development is finished Transferring ownership of an extension purchased on behalf of someone else or a company/agency How to transfer an extension/key 1/ Log into your […]

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