Get help with the Woo Marketplace. Unsure of how to get support, handle options in your WooCommerce.com My Account area, request a refund, or something else? Take a look through the linked pages below.
Documents
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Download a WooCommerce.com PDF Invoice
Once you place an order on WooCommerce.com, an email with the details of that order will be sent to you. Download the Invoice If you need the invoice in PDF, you can get this from your WooCommerce.com account. 1/ Go to: WooCommerce.com > My account > Orders. 2/ Find the order you want the invoice […]
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Customer Satisfaction (CSAT) emails
Customer satisfaction (CSAT) emails are sent to ensure our developer partners are providing quality support on the WooCommerce Marketplace. Getting a CSAT email A CSAT email will be sent to you 7 days after you submit a support ticket. The sender will be WooCommerce with an email subject line Support Ticket Feedback. Submitting a CSAT […]
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Woo Marketplace Suggestions Settings
Overview The Marketplace Suggestions settings in WooCommerce empower store owners with the flexibility to customize their experience by managing the types of recommendations and suggestions they receive. This document provides a comprehensive overview of the settings available, how they work, and best practices for customization, including the use of a new filter to disable suggestions […]
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Adding Collaborators to your WooCommerce.com account
Add Collaborators to your WooCommerce.com account to allow someone else to help manage your store/site. This is a safe and secure alternative, allowing them access without providing a login and password. What are Collaborators? Collaborators are developers, members of an agency or consultants you enlist or hire to help with one or more of these tasks: […]