WooPayments

Documents

• Deposit currencies

  WooPayments can accept payments in over 100 different currencies. However, when the customer currency is different from your account’s deposit currency, you will be charged a currency conversion fee. To avoid these fees, you may be able to have funds in different currencies deposited into separate bank accounts. When using multiple bank accounts, one must […]

• Is WooPayments required to take payments with WooCommerce?

  WooPayments is not required for your WooCommerce site to take payments. WooPayments is only one of many payment gateways available for WooCommerce. While we believe WooPayments is the best way to take payments for most stores, you do not need to enable it. WooPayments is the only payment gateway designed by Woo for Woo. It […]

• Does WooPayments use Stripe Radar?

  Yes, WooPayments utilizes Stripe Radar. This provides merchants with protection against risky transactions via Stripe’s machine learning technology. Most of the Radar rules for WooPayments accounts are managed by our team and cannot be modified by merchants. Please consult our fraud protection documentation for some options on how to customize your protection settings. We also […]

• How do I delete my WooPayments account?

  Once you’ve created a WooPayments account, there may come a point where you would like to delete or close that account. This may be because there was a mistake made when providing “Know Your Customer” information, you chose the wrong country, or you may want to stop using WooPayments altogether. WooPayments accounts contain information that […]

• Instant deposits with WooPayments

  WooPayments provides a way for eligible accounts to request an instant deposit of some or all of the account balance. After requesting an instant deposit, the money will arrive within minutes instead of days. Instant deposits can also be initiated any time. Instant deposits are subject to additional fees. Please see our fees page for […]

• Is WooPayments PCI Compliant?

  Yes, WooPayments itself is PCI compliant. However, merchants still need to be aware of the core PCI-DSS core requirements when it comes to other aspects of their site. In other words, just because WooPayments is PCI compliant, that does not mean that your entire site is compliant. For more general information, please see our PCI-DSS […]

• Managing Disputes with WooPayments

  A dispute (also called a “chargeback”) occurs when a cardholder contests a payment made with their card. Disputes can also be initiated by their bank as well, such as if the cardholder reports the card as having been stolen. Handling disputes can be unpleasant, especially when you need to challenge one. But not responding to […]

• Multi-currency with WooPayments

  WooPayments’ multi-currency feature lets you to show product prices to customers in various currencies. It also allows your customers to select their preferred currency from a list you define and then purchase their goods in that currency. This document shows how you can configure multi-currency settings, the various places where multiple currencies are used, and […]

• Requirements and recommendations for bank statement descriptor

  Statement descriptors are the small bits of text (usually the merchant name) shown next to charges on your customers’ bank statements. Using clear and accurate statement descriptors can help reduce refunds and disputes. When you set up WooPayments, your statement descriptor will default to your site’s URL, but you can change this under Payments > […]

• Testing WooPayments

  This document provides instructions for testing payments, refunds, disputes, and the other functions of WooPayments. To learn more about WooPayments, including how to set it up on your store, see our main documentation page. Enabling test mode By default, WooPayments will accept real payment methods, such as cards, and actually charge your customers. To test […]