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Documents

• Instant payouts with WooPayments

  WooPayments provides a way for eligible accounts to request an instant payout of some or all of the account balance. After requesting an instant payout, the money will arrive within minutes instead of days. Instant payouts can be initiated at any time. Instant payouts are subject to additional fees. Review our fees. Eligibility requirements To […]

• Is WooPayments PCI Compliant?

  Yes, WooPayments itself is PCI compliant. However, merchants still need to be aware of the core PCI-DSS core requirements when it comes to other aspects of their site. In other words, just because WooPayments is PCI compliant, that does not mean that your entire site is compliant. For more general information, please see our PCI-DSS […]

• Managing Disputes with WooPayments

  A dispute (also called a “chargeback”) occurs when a cardholder contests a payment made with their card. Disputes can also be initiated by their bank as well, such as if the cardholder reports the card as having been stolen. Handling disputes can be unpleasant, especially when you need to challenge one. But not responding to […]

• Multi-currency with WooPayments

  WooPayments’ multi-currency feature lets you to show product prices to customers in various currencies. It also allows your customers to select their preferred currency from a list you define and then purchase their goods in that currency. This document shows how you can configure multi-currency settings, the various places where multiple currencies are used, and […]

• Requirements and recommendations for bank statement descriptor

  Statement descriptors are the small bits of text (usually the merchant name) shown next to charges on your customers’ bank statements. Using clear and accurate statement descriptors can help reduce refunds and disputes. When you set up WooPayments, your statement descriptor will default to your site’s URL, but you can change this under Payments > […]

• Testing WooPayments

  This document provides instructions for testing payments, refunds, disputes, and the other functions of WooPayments. To learn more about WooPayments, including how to set it up on your store, see our main documentation page. Enabling test mode By default, WooPayments will accept real payment methods, such as cards, and actually charge your customers. To test […]

• Why is my account showing a negative balance?

  Your WooPayments balance can become negative in a few ways. The most common by far is the following scenario: That said, the higher your order volume is, the more rare this issue becomes. That’s because new incoming orders will often provide your account balance with enough of a “buffer” to handle incoming refunds and disputes. […]

• WooPayments built in partnership with Stripe

  WooPayments is built in partnership with Stripe. This document provides more information and an overview of how we work together. When you sign up for WooPayments, you verify your personal and business information with Stripe. This creates a Stripe Express account that is connected to the WooPayments service. The Express account is what’s used in […]

• WooPayments: Sandbox Mode

  If you want to test WooPayments on a site that won’t need to process real transactions (e.g. a staging site), you can use sandbox mode to try things out. Sandbox mode creates an “empty” WooPayments account without using any personal information. It operates only in test mode and can’t be used to process real charges. […]

• Additional payment methods

  By default, WooPayments accepts payments via credit and debit cards. If you would like to add additional options to your checkout, you can do so. You can collect payments via: Only the payment methods relevant to your customer are displayed. For example, Przelewy24 will not be shown to customers with a billing address outside of […]