Self-service Dashboard for WooCommerce Subscriptions is a WooCommerce Subscriptions add-on. To use it, you must install and activate WooCommerce Subscriptions.
Overview
↑ Back to top- Change the next payment date
- Change the subscription frequency
- Pause their subscriptions until a specific date
- Add new products to their existing subscriptions
- Add new products to their subscriptions for the next shipping only
- Switch from one variation to another
- Change product quantities
- WooCommerce Subscriptions 4.0.0+.
- WooCommerce 5.9+.
The Self-service Dashboard for WooCommerce Subscriptions plugin only supports HTTPS websites and will not work on HTTP websites.
Installation
↑ Back to top- Installing Self-service Dashboard for WooCommerce Subscriptions directly from your website:
- Go to: WordPress Admin > Plugins > Add New and Upload Plugin with the file you downloaded with Choose File.
- Click Install Now and Activate the extension.
- Installing Self-service Dashboard for WooCommerce Subscriptions using FTP
- Extract the WordPress plugin ZIP file to a folder on your computer.
- Upload the plugin folder to your FTP server. The folder should be copied to the following WordPress folder wp-content –> plugins. If you are upgrading an existing plugin, please make sure to overwrite the existing plugin folder.
- Activate the plugin by logging into your WordPress backend. Go to Plugins –> Installed Plugins, find the plugin from the list and click ‘Activate’.
Setup and Configuration
↑ Back to top- Allow next payment date change
- Allow subscription pause
- Alow adding a new product
- Allow Quantity change
- Allow Item Switching
- Define subscription frequencies for the change subscription frequency option

Plugin features
↑ Back to top1. Change the next payment date
↑ Back to top- Go to My account – Subscriptions – view subscription
- Click on the [Change payment date] button.

- Choose a date you want for the new payment date. The date picker will only allow the user to select a date within the next 30 days of the current date.
- Click [Save] to change the new payment date for the subscription.
- If you press [Cancel], the window will close without saving.

2. Change subscription frequency
↑ Back to top- Go to WooCommerce – Settings – Subscription Force
- Under ‘Available frequencies for customers’ new frequencies can be defined by selecting the frequency and clicking on the [Add] button. The list of added frequencies will be displayed below.
- Click the [Save] button to save the new frequency list.

- Going to My account – Subscriptions – view subscription
- Click on the [Change frequency] button. A dropdown list with the defined frequencies will be displayed.

- Click [Save] to change the new subscription frequency.
- If you press [Cancel], the window will close without saving.

Limitations
The order in which the availble frequencies are displayed in the front-end dropdown field is the same order they are saved in the back-end. If you wish to change the order of available frequencies, the saved frequencies must be deleted and added in the correct order.3. Pause a subscription until a specific date
↑ Back to top- Go to My account – Subscriptions – view subscription.
- Press the [Pause] button.

- Choose a date until you want the subscription to be paused from the date picker window.
- After the [Save] button is pressed, the subscription status will be changed to On-hold.
- If you press [Cancel], the window will close without pausing the subscription.


4. Change the product quantity
↑ Back to top- Go to My account – Subscriptions – view subscription
- Press the [Change quantity] button, under the product title.

- Enter/select a new quantity and press [Save].
- The new value will be saved and the Subscription total adjusted.
- If users press [Cancel], the change quantity window will close without saving.

Limitations
New subscription plans generated with Self-service Dashboard for WooCommerce Subscriptions do not support Sign-Up Fees and the [Change quantity] button will not be displayed for products that have a sign-up fee. If the “Sold individually” option in the Inventory tab is checked the Admin can limit the quantity for a certain product on a subscription to 1. With this setting, the [Change quantity] button will not be displayed for that product.5. Switch between product variations
↑ Back to top- Go to My account – Subscriptions – view subscription
- Press the [Switch item] button, under the product title.

- A form will appear below the current table row, where the user can change variations using the drop-down menus.
- After the [Save] button is pressed, the current product variation is replaced with the one chosen by the user.
- If users press [Cancel], the switch item window will close without saving.

Limitations
New subscription plans generated with Self-service Dashboard for WooCommerce Subscriptions do not support Sign-Up Fees and the [Switch item] button will not be displayed for products that have a sign-up fee. The subscription frequency will not be changed if customers switch to another variation with a different frequency.6. Add a new product to an active subscription
↑ Back to top- Go to My account – Subscriptions – view subscription
- Press the [Add new product] button. A list of subscription products will appear in a modal from which the user can choose a product. The list will contain the product types that have been enabled in the back-end settings for this functionality. The products that are already on the subscription will be excluded. The list will be loaded with the first 30 (ordered alphabetically) but customers can use the search bar to find any simple/variable subscription product. Products and product variations that are already present on the subscription will not be displayed in this list.


- Press the [Add to subscription] button to add the product to the current Subscription. In the case of a Variable subscription product, a variation must first be selected before the product can be added to the subscription.
- Press the [Add to next shipment] button to add the product to the current Subscription for the next shipment only. In the case of a Variable subscription product, a variation must first be selected before the product can be added to the subscription. Products that are added for the next shipment only will be removed from the subscription after the renewal order is complete.

- If you press [Close], the Add new product modal will close.
Limitations
Although only simple/variable subscriptions will be loaded in the ‘Add new product’ window, other products might be excluded from this feature if:- The “Limit to one active subscription” option is selected in the back-end Advanced tab and the product is present on an active subscription.

- The “Limit to one of any status” option is selected in the back-end Advanced tab and the product is present on a subscription with any status. The customer cannot purchase that subscription product again unless the existing subscription is trashed or permanently deleted by a store manager.

- The “Sold individually” option is checked in the back-end Inventory tab and the product is already on the subscription that’s being viewed by the customer.

- The catalogue visibility option is set to “Hidden”.
- The product is out of stock
Compatibility
↑ Back to topDeveloper Hooks & Shortcodes
↑ Back to topLimitations
↑ Back to topSign-Up Fees
↑ Back to topAdding prorated products/carts to subscriptions
↑ Back to topFeedback and Suggestions
↑ Back to topQuestions & Support
↑ Back to top- Ensure you have the latest versions of WordPress, WooCommerce and WooCommerce Subscriptions.
- Go to WooCommerce > System Status to check for plugin updates and other important information that may require your attention.
- Rule out a plugin conflict: Turn off all plugins except WooCommerce, WooCommerce Subscriptions and Self-service Dashboard for WooCommerce Subscriptions. If the issue is resolved, find the plugin that triggers the issue by re-activating plugins one by one.
- Rule out a theme conflict. Activate Storefront, or a default WordPress theme such as Twenty Fourteen and check if the issue still occurs. If it doesn’t, please contact your theme author(s).
- Use the WooCommerce Self Service Guide.