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Documents

• Can I sell alcohol with WooPayments?

  If your business sells alcohol to customers in Canada or the U.S., you must contact support for approval. We try to review all requests for approval within 7 business days, and we reserve the right to approve or reject merchants at our discretion. For merchants in other countries, our approval is not required, but you […]

• Can I sell CBD and other hemp-derived products with WooPayments?

  CBD and other hemp-derived products cannot be sold using WooPayments due to restrictions put in place by our payments processor. For now, merchants selling CBD must use the Square or Viva Wallet gateways. You may also be interested in reading our full guidelines for selling CBD and other such products with WooCommerce.

• Can I use my existing Stripe account with WooPayments?

  No, it is not possible to use an existing Stripe account with WooPayments. Although WooPayments is built in partnership with Stripe, our plugin uses a special type of Stripe account (called a “Stripe Express” account). The Express account is created when you sign up for WooPayments. If you are logged into Stripe.com with an existing […]

• Can I use WooPayments and the Stripe plugin at the same time?

  Yes, you can use WooPayments and our Stripe extension at the same time. However, because the two payment gateways are similar, using both is almost never necessary. We suggest that you read our comparison of the two in addition to this page. If you decide to use both, please be aware of the following issues. […]

• Can one WooPayments account be used with multiple websites?

  No, WooPayments accounts can only be connected to a single site at a time. You can, however, have multiple accounts, each connected to a different site. Please see our account deletion document or the account migration document for information relevant to those scenarios.

• Does WooPayments have built-in fraud prevention?

  WooPayments is built in partnership with Stripe and uses their fraud prevention system, called Radar. It provides real-time fraud detection and risk evaluation for orders placed via WooPayments, and it will block those that Radar determines are likely fraudulent. WooPayments also has its own fraud protection settings, which can be used to block orders that […]

• Does WooPayments support 3D Secure?

  Yes, WooPayments supports 3D Secure (also known as “3DS” or “SCA”) on both the checkout page and the Pay For Order page. In most scenarios, when a customer places an order using a payment method protected by 3D Secure, they will be prompted to pass an additional verification step in order to successfully complete the […]

• Does WooPayments support Pre-Orders?

  Partially, yes. WooPayments can be used to pay for a pre-ordered product if the “When to Charge” option for that product is set to “Upfront.” WooPayments does not yet support charging upon release.

• How do I access my Stripe Express account for WooPayments?

  WooPayments is built in partnership with Stripe. When you sign up for WooPayments, a special type of Stripe account is created for you. This is called a Stripe Express account. Although rare, sometimes you may need to access your Stripe Express account directly, e.g. if you need to update your bank account information or your […]

• How do I change my business type?

  If you need to change the business type on your WooPayments account (e.g. from an individual to a company), you will need to contact Stripe Support. For compliance reasons, merchants cannot change their business type directly.